Account
Sign in
Use the email or sign-in method associated with your Krewvia account. If you cannot access your account, contact support.
Create account
Download Krewvia on iOS or Android and follow the in-app sign-up flow to create an account.
Delete account
You can delete your account from your profile or account settings in the app. See Delete your Krewvia account for details.
Profile
Update your display name and profile details from your account or profile settings in the app.
Trips
Create a trip
Create a trip from the Krewvia home screen and add the route and journey details your crew needs.
Join a trip
Join an existing trip using the trip code shared by your host or crew member.
Trip lobby
The trip lobby shows who has joined, who is ready, and who is hosting before departure.
Host/member roles
Each trip includes host and member roles so your crew can coordinate responsibilities during the journey.
Transfer host
Host responsibilities can be transferred within a trip where supported by the current app version.
Live Trip
Location permissions
Live Trip requires location permission while you participate in an active journey. You can manage this in iOS or Android settings.
Traveller positions
During a Live Trip, supported traveller position information may be shown to trip participants for coordination.
Live location
Live location is used to help your crew understand where participants are along the active route.
Completed trips
Completed trips remain available in your journey history where supported by the app.
Notifications
Notification permissions
Enable notifications in your device settings to receive supported trip updates from Krewvia.
Trip notification preferences
Supported trip notifications include events such as travellers joining or leaving, trip start, host changes, and trip completion.
Troubleshooting notifications
If notifications are missing, check app notification permissions, device focus or battery settings, and confirm you are signed in on the device receiving notifications.
Contact support
Email us at contact@krewvia.com.
When contacting support, include your device type, app version if available, and a short description of the issue. Please do not send passwords or other sensitive credentials.